Effective Date: 14 June 2025

At Platinum Roofer, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you engage with us through our website

(www.platinumroofer.com.au), Facebook lead forms, or other digital interactions.

1. What Information We Collect

When you submit a form, contact us, or interact with our services, we may collect the following personal details:

1. Full Name

2. Email Address

3. Phone Number

4. Property Address or Suburb

5. Details about your roofing needs or property condition

6. Any other information you voluntarily provide

2. How We Use Your Information

We collect and use your data for the following purposes:

1. Responding to your enquiries and providing quotes

2. Booking roof inspections or services

3. Sending appointment reminders or job updates

4. Delivering special offers and seasonal promotions

5. Running re-marketing ads via Facebook, Instagram, and Google

6. Improving our website, services, and user experience

3. Data Storage & Security

Your data is stored securely and only accessed by authorised members of the Platinum Roofer team. We follow industry best practices prevent unauthorised access, disclosure, or misuse of your personal information.

We never sell or rent your personal data to third parties.

4. Cookies & Tracking

Our website uses cookies and third-party tracking tools like the Facebook Pixel and Google Analytics to:

1. Measure website traffic and ad performance

2. Serve you more relevant ads based on your interests

3. Optimise your browsing experience

You can manage your cookie preferences through your browser settings.

5. Facebook Lead Forms

When you submit your details via Facebook or Instagram forms, your information is sent directly and securely to us through Meta’s platform. By completing the form, you consent to Platinum Roofer contacting you regarding roofing services or offers.

6. Your Rights

You have the right to:

1. Access the personal information we hold about you

2. Request that we correct or delete your data

3. Opt out of receiving marketing communications at any time

To exercise your rights, please email us at:

📧 [email protected]

7. Changes to This Policy

This Privacy Policy may be updated occasionally to reflect changes in legislation or business practices. The latest version will always be available at:

www.platinumroofer.com.au

.